Shipping & Returns
Shipping Policy
Items are shipped within 1-2 of order not including weekends. UK shipping is posted special delivery so you get your items quickly.
Items for international customers, are also shipped within 1-2 days and shipping may take up to 2 weeks. All items are shipped tracked & signed but customs duties are the responsibility of the customer.
If you have any delays, then please do not hesitate in contacting us and we will attempt to get further information.
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All items are shipped with insurance.
Return & Exchange Policy
Returns:
You can return items to us by post within 30 days and you will be refunded with the payment method you used to place the order. Please ship all returns signed / tracked and keep the receipt as proof of postage, the postage fees are to be paid by the customer, ensure the below guidelines are bring met for a successful return:
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Items must be returned in their original condition and in their original presentation box
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Please note that pierced items can only be returned in their original sealed packaging
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Make sure the package is sealed securely.
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Items must be returned unworn, in pristine condition with the original purchase receipt and in the original packaging.
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You are also covered under 'dead on arrival' for a free return, however this needs to be escalated to us no longer than 48 hrs after receipt of item.
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Any personalised or 'built to order' items cannot be returned or exchanged unless faulty.
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Any used items are not covered by returns policy , but we are here to help and can take each case individually, with the potential of a possible exchange.
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Exchanges: As above, the item needs to be in an unopened / unused condition.
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These terms do not affect your consumer rights.
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